Technology: Page 5

  • A sign marks the location of a Warby Parker store on September 29, 2021 in Chicago, Illinois.
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    Scott Olson via Getty Images
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    Warby Parker invests in tech for holistic customer experience

    The vision care retailer is investing in its digital capabilities as it pursues a stronger tech stack, better user experiences and productivity gains.

    By Lindsey Wilkinson , • Nov. 9, 2023
  • High angle view of person working on a laptop computer with notes and glasses nearby
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    miniseries via Getty Images
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    How IT leaders can declutter customer experiences

    Technology decision makers instinctively add new features to improve end-user experiences, but there’s power in taking away capabilities, too, Gartner’s Michael Chiu said.

    By Lindsey Wilkinson • Nov. 7, 2023
  • Woman displays an app to rate your experience at a store. Explore the Trendline➔
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    Hispanolistic via Getty Images
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    Trendline

    Top 5 stories from Qcmpt

    The top stories from Qcmpt look at customer experience trends, generative AI use cases and the components of a good tech stack.

    By Qcmpt staff
  • A view of PXG golf clubs at the PXG x Nick Jonas at TRENDYGOLF USA event held Nov. 17, 2022 in El Segundo, California.
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    Jon Kopaloff via Getty Images
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    What PXG learned from measuring customer satisfaction

    For every point increase in satisfaction at Parsons Xtreme Golf, there was an increase in the odds of a customer making a purchase.

    By Rosalyn Page • Nov. 7, 2023
  • Southwest Airlines airplane taxies from a gate at Baltimore Washington International Thurgood Marshall Airport on October 11, 2021
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    Kevin Dietsch / Staff via Getty Images
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    Southwest Airlines to fuel growing customer engagement with loyalty perks

    The company has recovered from a tumultuous spate of flight cancellations in late 2023 with a renewed focus on the customer experience.

    By • Nov. 3, 2023
  • Attendees walk through an expo hall during AWS re:Invent 2022, a conference hosted by Amazon Web Services, at The Venetian Las Vegas on November 29, 2022 in Las Vegas, Nevada. (
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    Noah Berger / Stringer via Getty Images
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    Amazon’s generative AI investments to fuel CX improvements, CEO says

    Generative AI is fueling better browsing experiences at Amazon and powering next-generation customer experience initiatives at AWS.

    By • Nov. 1, 2023
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    Spencer Platt via Getty Images
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    FedEx to integrate customer platforms, expand European rewards program

    The logistics giant’s chief customer officer says combining its customer service, marketing and sales platforms will make supply chains more efficient.

    By • Oct. 30, 2023
  • The exterior of Dell's research and development facility in California
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    Justin Sullivan via Getty Images
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    Generative AI to power Dell’s self-service experience

    Automated issue resolution, self-service and hyper-efficient support aim to enhance customer experience.

    By • Oct. 27, 2023
  • Image of cloud data center, 3d rendering.
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    mesh cube via Getty Images
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    Data stacks haven’t caught up with generative AI enthusiasm

    Few enterprises have reached the production stage, chief data officers said in an AWS survey.

    By Roberto Torres • Oct. 19, 2023
  • The glass exterior of the Anaheim Convention Center features blue signage denoting Wyndham's 2023 Global Conference.
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    Courtesy of Wyndham Hotels & Resorts
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    Wyndham debuts owner, guest engagement platforms amid ‘record’ development

    The tech is designed to help hotel owners boost profitability and better cater to travelers’ evolving needs.

    By Noelle Mateer • Sept. 15, 2023
  • Salesforce logo
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    Stephen Lam via Getty Images
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    Salesforce infuses rebranded CRM with AI, launches Einstein Copilot

    The software giant is introducing a conversational generative AI assistant baked into all applications.

    By Lindsey Wilkinson • Sept. 12, 2023