Bryan Wassel
ReporterBryan Wassel is a reporter for Qcmpt and helped launch the publication in 2023. Prior to joining Qcmpt, Bryan covered the retail and grocery industries for publications including Retail TouchPoints and The Food Institute. He grew up in New Jersey and currently lives in Philadelphia.
161 articles by Bryan Wassel
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Walgreens promises better CX as it shrinks store footprint
June 28, 2024 -
Companies don’t need pricey tech to improve customer service, Gartner says
June 27, 2024 -
For call centers, cost cuts still fuel the offshoring allure
June 26, 2024 -
Shoppers don’t love in-store experiences as much as retailers think, study finds
June 25, 2024 -
Foot Locker makes it easier for loyalty members to earn and redeem rewards
June 25, 2024 -
Kroger associates help drive ‘dramatically reduced’ order fulfillment times
June 21, 2024 -
Happy customers pay more for service, survey finds
June 20, 2024 -
Most shoppers want human interactions when making returns, survey finds
June 20, 2024 -
Generative AI is changing the role of agents. How can managers adapt?
June 18, 2024 -
5 considerations for how contact center agents fit into an AI future
June 14, 2024 -
When it comes to generative AI, rollouts need planning — and patience
June 14, 2024 -
Dave & Buster’s sees customer satisfaction growth despite higher game prices
June 14, 2024 -
A look at Verizon’s individualized approach to customer experiences
June 12, 2024 -
Most top CX teams have already invested in AI, survey finds
June 12, 2024 -
EBay looks beyond transactions to deliver personalized customer service
June 11, 2024 -
Walmart tests in-app generative AI shopping assistant
June 10, 2024 -
How retailers can fight theft without hurting customer experience
June 10, 2024 -
How engaged employees can become evangelists for new tech rollouts
June 6, 2024 -
Business leaders called to reinvigorate connections with remote call center agents
June 5, 2024 -
Best Buy balances tech and staff investments to boost customer experience
June 3, 2024 -
Home Depot names EVP of customer experience
May 31, 2024 -
How leaders can reassure agents in the AI-powered contact center
May 30, 2024 -
Target’s express self-checkout garners high customer satisfaction scores
May 29, 2024 -
Fraud prevention efforts boost customer satisfaction, study finds
May 28, 2024 -
Why summer can be a testing ground for holiday season preparedness
May 24, 2024